Desktop software issue

HI,

We've just opened a MyLiveChat on our website but we've got a problem to manage the chat. We've downloaded the desktop software, installed it but it doesn't work and open a blank window... Does anybobody encounter the same issue ? Is it another software we can use to use the chat ?

Any help will be apprecited.

I didn't find the right solution from the Internet.

References:

http://forums.mylivechat.com/viewtopic.php?f=5&t=1526

animated smart grid video

Thank you.